Refund and Returns Policy

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund for a prepaid order within 7 business days in case of cancellation of the order. In case of returns, we will refund the money after the product has been received by our warehouse and quality checked. Please note, this entire process takes 2 weeks after the return has been picked up.

As per the process update, we do not take requests for return until the product is not damaged, wrong, expired. So, this line will create confusion for the customers and update the support timing on the overall website from “Mon-Fri, 9 AM to 5 PM”.